We are delighted to have you in our salon and wish to make the experience as fun and inspiring as possible! Prior to your appointment, please take a few moments to review the following guide to making the most of your time with us. If you have any further questions, please feel free to call our Front Desk Staff at 337-478-4433. Thanks for stopping by – we look forward to seeing you soon!
Booking Your Appointment
We strive for a seamless, efficient salon experience, and we believe that begins with booking your appointment. We are open 6 days a week in order to see you as much as possible, and we have a full support staff who are especially trained in helping select the best day and time for your next visit.
We’re able to prebook your appointments as much as 12 weeks in advance, and most of our clients do, so be sure to book as far in advance as possible to lock-down your preferred service provider and time. For the very best chance of scoring your ideal day and time, take advantage of our prebooking program before you leave the salon – you’ll be glad you did!
We like to accommodate last-minute appointment requests or walk-in requests when we are able, so please don’t hesitate to ask. However, if we are unable to see you immediately, we will be happy to book an appointment for you as soon as possible.
If you’ve snagged a promotional offer or discount card that you’d like to use for your appointment, let us know when making your appointment! Remember to bring the offer with you, too – they’re only valid when present.
As a courtesy to our clients, we confirm all appointments 48 hours prior. For your convenience, this confirmation may be made via e-mail or text message. Cancellations and rescheduling are not currently offered through e-mail or text message, so give us a call at least 24 hours before your appointment time if you need to move or change this appointment.
Arriving for Your Appointment
Clients are encouraged to arrive 5 minutes prior to their appointment so that we can make you as comfortable as possible and attend to any needs you may have. For first –time clients, we have a brief sign-in form and a salon tour we like to offer.
If you are unable to arrive promptly for your appointment we do ask for as much notice as possible. Our service providers strive to maintain a timely schedule and in order to provide top-notch service to our clientele, late arrivals may result in an abbreviated service time. If a client is more than 10 minutes late, the appointment may need to be modified, or we may see if we have another service provider who can lend a hand. In rare cases, the appointment may need to be rescheduled.
Sometimes we may run a little behind, too. We truly respect our clients’ time, and we try to make sure this seldom happens. When it does, we will do our best to keep you posted.
Cancellations and No-Shows
If you must cancel your appointment, please keep in mind that a 24-hour cancellation notice is required by phone or in person. This allows us time to replace that appointment for our commission-based service providers. In the event that we don’t hear from you in time, a service charge may be assessed.
We understand that things come up and emergencies arise, and in the unfortunate event that one does, please do allow as much notice as possible, and we will do our best to accommodate your situation.
We love children, and we appreciate the fact that many of our clients want only the very best for their kids’ hair! Strictly speaking, our environment is not conducive to small, unattended children due to our cozy size and the sharp, hot tools. We don’t want anyone to get hurt, and we want everyone to relax, so as a courtesy to other salon clients, and in our efforts to offer a stress-free, professional atmosphere, we ask that each Signatures Salon client provide responsible supervision to any accompanying children in the salon.
Your cell phone is perfect for checking in on Facebook, showing your favorite new celebrity style to your service provider, and scheduling your next appointment. As a courtesy, please do remember to silence your ringer, and in order to fully relax and communicate thoroughly with your service provider, please minimize phone calls during your appointment. We know that’s not always possible, so if you need to step outside to attend to business, we have a lovely cutting garden for privacy – just ask!
You may have heard through the grapevine that we’re a gossip-free salon. Many of our clients and staff rank this as one of the best things about Signatures. We think you’ll appreciate the fact that we’re more interested in you, our client, and educating you on the latest styles and trends.
We want each and every Signatures Salon client to absolutely love their hair. If for some reason you don’t, please give us a call and let us know! We will get in touch with your service provider to schedule a time for you to come in and let us see what we can do to make it right.
Every once in a while, your preferred stylist may be unavailable, due to advanced out-of-state education, participation in a community event, or unavailable. We do our best to minimize any inconvenience when this happens by offering you an alternate stylist. Signatures Salon is built on a culture of professionalism and teamwork, and it in no way hurts our feelings if you schedule with another stylist! In fact, you may even love your alternate stylist so much that you book with them next time – and that’s okay too! Far-fetched, you say? It’s been known to happen.